At Modest Clothing Sales, we strive to ensure your complete satisfaction with every purchase. Our shipping and returns policies reflect our commitment to serving you with the same care and integrity that defines our faith-inspired community.

Shipping Information

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Methods & Timeframes

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Available for all orders

Free Shipping – For orders over $50

  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Available for orders $50 and above

Please Note: We ship worldwide, with the exception of some Asian countries and remote locations. Delivery times are estimates and may vary depending on destination and customs processing.

Returns & Exchanges Policy

Important Note: We accept returns and exchanges within 15 days of your receipt of items. All returned items must be in their original condition – unworn, unwashed, with original tags attached and in original packaging.

Return & Exchange Process

  1. Initiate Your Return/Exchange

    Contact our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.

  2. Wait for Authorization

    We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and instructions for returning your items.

  3. Package and Ship Your Return

    Carefully package the items with the original packaging and include a copy of your order confirmation. Ship to our address:

    Modest Clothing Sales Returns Department
    5581 Nolan Street
    Arvada, CO 80002
    USA

    Please note: Return shipping costs are the responsibility of the customer, unless the return is due to our error.

  4. Processing Your Return/Exchange

    Once we receive and inspect your returned items (typically within 5-7 business days after arrival), we will process your refund or exchange.

Refund Information

Refund Timeline: Refunds will be processed within 3-5 business days after we approve your return. The timing of when the funds appear in your account depends on your financial institution:

  • Credit Card payments (Visa, MasterCard, JCB): 5-10 business days
  • PayPal payments: 3-5 business days

Important: Original shipping fees are non-refundable. For exchanges, we will cover the standard shipping cost to send your replacement item.

Non-Returnable Items

To preserve the sacred nature of certain products and for hygiene reasons, the following items cannot be returned or exchanged:

  • Earrings (for health and safety reasons)
  • Gift Bags and Tissue Paper (consumable/disposable nature)
  • All Clearance items (including Clearance Accessories, Clearance Clothing, Clearance Dresses, Clearance Skirts & Bottoms, and Clearance Tops)
  • Any items not in original condition, damaged, or missing tags

Return/Exchange Request Template

To expedite your return or exchange request, please use the following template when emailing us at [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Modest Clothing Sales Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Order Date: [Date of Order] Item(s) to return/exchange: – [Product Name], [Size/Color], Quantity: [X] – [Add additional items as needed] Reason for return/exchange: [Please provide details] I understand that I am responsible for return shipping costs unless the return is due to an error on your part. Please send the RMA number and return instructions to this email address. Thank you for your assistance. Sincerely, [Your Full Name] [Your Phone Number]

Damaged or Incorrect Items

If you receive a damaged item or an incorrect product, please contact us immediately at [email protected]. We will arrange for a prepaid return label and expedite your replacement at no cost to you.

Questions?

Our dedicated customer service team is here to help you. Contact us at [email protected] and we’ll respond within 1-2 business days.

Thank you for choosing Modest Clothing Sales. We appreciate the opportunity to serve you and hope your shopping experience reflects the values of care and quality that define our community.

Blessings,
The Modest Clothing Sales Team